Frequently Asked Questions
Everything you need to know about Kelme gear and services.
How do I determine the right size for my Kelme football boots?
We recommend referring to our specific Size Guide located on each product page. Kelme boots generally run true to size, but if you are between sizes, we suggest choosing the larger size for a more comfortable fit during high-intensity play.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
Does Kelme offer a warranty on professional sports equipment?
Yes, all Kelme products are covered by a 6-month limited warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper use or maintenance.
What is your return policy for team uniforms and footwear?
You can return unused items in their original packaging within 30 days of purchase. Please note that customized team kits or personalized jerseys are final sale and cannot be returned unless there is a manufacturing error.
How should I care for my Kelme futsal shoes to ensure longevity?
To maintain your shoes, wipe them with a damp cloth after use and allow them to air dry away from direct heat. Avoid machine washing, as this can damage the technical materials and soles designed for indoor surfaces.
Do you offer bulk discounts for sports clubs and academies?
Absolutely. Kelme provides special pricing tiers for team orders and bulk purchases. Please contact our dedicated Team Sales department through the contact form to receive a custom quote.